Unable to install Stash Helper for macOS

Some users may encounter situations where they are repeatedly prompted to install the Stash Helper. Stash requires administrator privileges to install a helper program, otherwise Stash will be unable to set the system proxy.

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Some antivirus or cleaning software may prevent Stash Helper from running normally, please ensure that no such software is blocking or cleaning Stash for macOS.

macOS 13 Ventura

In macOS 13, Apple introduced new background permission management. Incorrect configuration of this item may cause the Stash Helper to malfunction.

In the Mac's "System Preferences" - "General" - "Login Items" - "Allow in Backgrounds", please ensure that the switch for Stash or Stash Networks Limited is enabled.

Troubleshooting Steps

If you are still unable to install Stash Helper after performing the above operations, please try the following steps to fix the issue:

Open Terminal.
Run the following command to remove the Helper (you will need to enter the system password and press enter).

sudo rm -rf /Library/PrivilegedHelperTools/ws.stash.app.mac.daemon.helper

Run the following command to enable the Helper (you will need to enter the system password and press enter).

sudo /bin/launchctl load -w /Library/LaunchDaemons/ws.stash.app.mac.daemon.helper.plist

If you see service already loaded or Operation already in progress, ignore the message.

Restart your computer.
Open Stash and reinstall the Helper (you will need to enter the system password).

Your Stash Helper should now be fixed. If it is still not working properly, please contact [email protected].

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